Shipping Policy

Shipping availability depends on the destination, products in the order, and available delivery services. The shipping methods and applicable charges available for your specific order are displayed during checkout.

If your destination is not available at checkout, please contact our support team before placing an order so we can review the available options.

Orders are processed after successful payment and confirmation of the information supplied during checkout. Processing includes order review, product preparation, packaging, and handoff to the applicable shipping service.

During promotional periods, holidays, unusually high order volumes, or other operational periods, preparation may require additional time.

Shipping charges, if applicable, are calculated or displayed during checkout based on the delivery destination, selected shipping method, order details, and other factors applicable to the transaction.

The shipping cost shown before you complete payment is the amount associated with the selected delivery option at that time, unless otherwise stated.

Any delivery timeframe displayed during checkout or in your order information should be treated as an estimate rather than a guaranteed arrival date, unless a specific service expressly provides a guaranteed delivery commitment.

Delivery timing can vary according to destination, carrier operations, weekends, holidays, weather, transportation conditions, and other circumstances.

When tracking is available for your shipment, tracking information may be sent to the email address associated with the order. A tracking number may not immediately show movement after it is first created because the carrier may need time to receive and scan the package.

Tracking updates are controlled by the carrier once the package has entered its shipping network.

If a package appears delayed, please first review the latest tracking information. A temporary period without a new scan does not necessarily mean that the shipment is lost, as carrier systems may update at different stages of transportation.

If the tracking information indicates a delivery problem or remains unchanged for an unusually long period, contact us with your order number so our team can review the situation.

If tracking shows that a package has been delivered but you cannot locate it, first check the delivery area, mailbox, front entrance, building reception, household members, neighbors, or other secure locations where the carrier may have left the package.

If the package still cannot be located, contact us and provide your order details. Carrier delivery records may also be relevant when investigating a missing delivery.

If your package arrives visibly damaged, please document the condition of the package and products with photographs whenever possible. Contact support@wildmereliving.store and include your order number and the relevant images.

Please retain the original packaging until our support team has reviewed the issue and advised you on the next steps.

If the contents of your shipment do not match your order, contact us promptly with your order number and photographs of the items received. Please keep the products and packaging in their original condition while the issue is being reviewed.

Shipping carriers may experience operational disruptions, service interruptions, network congestion, transportation delays, staffing limitations, or other circumstances that affect delivery schedules.

Severe weather, natural events, public holidays, seasonal shipping peaks, and other unusual conditions can delay transportation or delivery. These circumstances may occur after an order has already left our fulfillment process.

For destinations where customs clearance, import procedures, duties, taxes, or other local requirements apply, additional processing may occur. Any such requirements are dependent on the destination and applicable local rules.