Refund Policy

Refund Requests

If you believe your order qualifies for a refund, please contact Wildmereliving with your order information and a clear explanation of the issue.

We recommend contacting us before returning any merchandise. This allows our team to review the situation and provide the appropriate instructions.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible.

To help us understand the problem, please include:

• Your order number
• The name of the affected product
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging when relevant

Photographs may be especially helpful when the issue concerns visible damage, incorrect products, defects, or packaging problems.

Eligibility for a Refund

Refund eligibility depends on the circumstances of the order and the applicable return terms. Products may generally need to remain in their original condition and be suitable for inspection.

Items that have been substantially used, altered, stained, damaged after delivery, washed contrary to care instructions, or otherwise changed may not qualify for a refund.

Products identified as personalized, customized, clearance, final sale, or otherwise subject to special conditions may have different refund terms when those conditions are communicated before purchase.

Approved Refunds

Once a refund has been approved and the applicable return process has been completed, the refund is generally issued to the original payment method.

The exact time for a refund to appear in your account can depend on your payment provider, bank, card issuer, or other financial institution. Processing times outside Wildmereliving's control may vary.

Partial Refunds

In certain circumstances, a partial refund may be appropriate instead of a full refund. This may depend on the nature of an issue, the condition of the product, missing components, or other relevant circumstances.

Any partial refund arrangement will be communicated before the refund is processed.

Shipping and Related Costs

Shipping charges and return-related costs may be handled differently depending on the reason for the refund request and the applicable return terms.

When a product is returned because of an issue such as damage, defect, or an incorrect item, please contact our support team before arranging the return so that the applicable instructions can be provided.

Order Cancellation

If you need to cancel an order, please contact us as quickly as possible after placing it. Once an order has entered processing or shipment, cancellation may no longer be possible.

If a cancellation is accepted and payment has already been captured, the applicable amount will be handled through the original payment method.

Refunds for Unavailable Products

If an ordered product becomes unavailable and the order cannot be fulfilled, Wildmereliving may contact the customer regarding the available options. Where a refund is appropriate, the relevant payment amount will be processed through the applicable payment method.