Returns & Refunds
Wildmereliving · Customer Care
We want every Wildmereliving purchase to feel right in your home. This guide explains how returns, exchanges, refunds, damaged items, and order concerns are handled.
Before You Return
A simple process, with clear expectations.
If something is not right with your order, please contact us before sending an item back. Our support team can review the order details and explain the appropriate next step based on the product, its condition, and the reason for the request.
01 / CONTACT
Tell us what happened
Send your order information and a brief explanation of the return or refund request.
02 / REVIEW
We review the request
We may ask for photographs or additional details when needed to understand the issue.
03 / APPROVAL
Receive instructions
If a return is approved, we will provide the applicable return instructions.
04 / RESOLUTION
Refund or replacement
Once the approved process is completed, the applicable refund or replacement can be arranged.
Our Approach
Thoughtful products deserve thoughtful service.
Home accessories are chosen for how they look, feel, and function in everyday spaces. We understand that occasionally an item may not work as expected once it arrives.
Rather than making the process complicated, we ask customers to contact us first so we can understand the situation and help identify the most appropriate solution.
01 — Return Eligibility
When a return may be requested
Return requests may be considered when an item arrives damaged, defective, incorrect, or when the product qualifies under the applicable return terms for the order.
Products should generally be kept in their original condition. Items that have been heavily used, altered, washed, stained, damaged after delivery, or otherwise changed from their received condition may not qualify.
Important: Please contact Wildmereliving before shipping an item back. Unauthorized returns may be delayed or may not be matched correctly to the original order.
02 — Damaged or Incorrect Items
If something arrives wrong
If your package arrives damaged or you receive an item that does not match your order, please contact us as soon as reasonably possible.
To help us investigate efficiently, include your order number, the name of the affected product, and clear photographs showing the item and any visible packaging or product damage.
- Order number or relevant purchase information
- Product name or description
- Clear photographs of the item
- Photographs of shipping packaging when damage is visible
- A short description of the issue
03 — Return Condition
Preparing an approved return
When a return is approved, please package the item carefully so that it is protected during transit. Where possible, use the original packaging or suitable protective packaging.
Do not send additional products, personal belongings, or unrelated materials with a return. Keep your shipping receipt and tracking information until the return has been fully resolved.
04 — Refunds
How refunds are handled
When an eligible refund is approved, the refund is generally processed through the original payment method associated with the order.
The time it takes for the funds to appear in an account can depend on the payment provider, card issuer, bank, or other financial institution. Processing time outside Wildmereliving's control may therefore vary.
Where applicable, shipping charges or other costs may be treated according to the circumstances of the return and the terms communicated during the return process.
05 — Exchanges & Replacements
Finding the right resolution
Depending on the situation and product availability, an approved issue may be resolved through a replacement, exchange, refund, or another appropriate arrangement.
If the same item is unavailable, we may discuss an alternative resolution with you. Any replacement arrangement will depend on available inventory and the circumstances of the original order.
06 — Non-Returnable Situations
Situations that may affect eligibility
Return eligibility can be affected when products have been used beyond reasonable inspection, intentionally damaged, modified, washed contrary to care instructions, stained, or returned without prior approval.
Personalized, customized, final-sale, clearance, or otherwise specially designated products may also be subject to different terms where those terms are clearly communicated before purchase.
07 — Order Issues
Need help with an order?
If you are unsure whether your situation qualifies, please do not worry about determining the correct category yourself. Contact our support team with your order details and explain what happened.
We will review the information available and provide the next steps applicable to your order.
Need help with a return?
Have your order number ready so we can assist you more efficiently.
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